Web Support Policy
What is the Discover Discipleship app and web platform?
Pneuma Ministry Institute is a digital platform available online. The platform exists to provide ministry education and group connection to students of Pneuma Ministry Institute in one centralized place.
Through the Pneuma Ministry Institute web platform, users can:
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Access teaching materials and videos
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Receive updates and announcements
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Participate in moderated group forums to communicate with their peers, mentors, and instructors
The platform is designed for both individual study and group-based discipleship environments.
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Contact Support
If you need help with the mobile app or web platform, please contact us at the form here.
We aim to respond within 24–48 business hours
Please contact if you experience issues such as:
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Trouble signing in or accessing your account
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Missing or inaccessible resources
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Problems with purchases or restoring purchases
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Technical issues, bugs, or crashes
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Account or data management requests
Frequently Asked Questions (FAQ)
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How do I access Pneuma Ministry Institute on the web?
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You can access the web platform by visiting:
mypneuma.org
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Log in using the same account credentials you use for the mobile app.
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How do forums and group discussions work?
Users are automatically added to groups relevant to their course of study and may join groups specific to their cohort. Groups can only be formed by administrators and instructors.
Forum participation is moderated and governed by community guidelines to ensure respectful and constructive discussion.
How do I report a technical issue or bug?
Please contact us at the form here. Include the following:
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Whether you are using the mobile app or web platform
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Your device type and operating system or browser
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A brief description of the issue
This helps us resolve issues more quickly.
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Privacy & Data Use
We take user privacy seriously.
Information Collected:
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Account information (e.g., name, email address, username)
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Platform usage data (to improve app and web experience)
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Purchase history
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Forum posts and community activity
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Shipping Adress information
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All payments and payment information are processed through secure third-party payment processors.
How We Use Information:
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To provide access to resources and purchased content
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To operate and moderate community forums
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To maintain account functionality across app and web
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To improve platform performance and user experience
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To process payments for products
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To direct our shipping to the correct location
We do not sell user data or share personal information with third-party advertisers.
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You may request access to, correction of, or deletion of your data at any time by contacting us at the form here.
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